Frequently Asked Questions
Everything you need to know about your Ninepine experience.
How do I choose the right size for my Ninepine apparel?
We provide detailed size guides on every product page. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a compressive, athletic fit.
What is your return and exchange policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a refund or exchange.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital options like PayPal, Apple Pay, and Google Pay.
How should I care for my Ninepine garments?
To maintain the quality and longevity of our technical fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using fabric softeners or bleach.